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FAQ – Online Industrial Supply Store
What is an Online Industrial Supply Store?
An online industrial supply store is a digital marketplace where businesses and professionals can purchase equipment, tools, safety gear, fasteners, PPE, and maintenance products directly through a website. Instead of visiting a physical warehouse, customers browse products, compare specifications, and place orders online with fast delivery options.
Order Shipping Status & Tracking?
You will receive a tracking link by email once your order has shipped. You can use this link anytime to see real-time updates.
Returning an Item?
You can return eligible items within the return period. Products must be unused and in original packaging. Contact support to begin the return process.
Shipment Is Late?
If your shipment is delayed, please reach out with your order number. We will check the carrier status and provide an updated delivery estimate.
How Can I Get the Tax Invoice of My Order / Download Invoice?
Your invoice is emailed automatically after purchase. You can also download it anytime from your account dashboard.
Return / Refund Timeline?
Refunds are processed within 3–7 business days after the returned item is received and inspected.
Product Picked, Refund Not Processed?
Refunds begin only after the item reaches our warehouse and passes inspection. Please allow the standard processing timeline.
How Can I Cancel My Order?
You can request cancellation as long as your order has not been shipped. Contact support immediately for assistance.
Refund After Cancellation?
For orders cancelled before shipping, refunds are processed right away. Expect funds to return within 2–5 business days.
Why Did My Order Get Cancelled?
Orders may be cancelled due to stock issues, payment errors, or verification problems. You will receive an email notification with the reason.
